Privacy Policy

Who We Are

I-HAUL JUNK ("I-Haul," "we," "us," or "our") is a locally owned moving and junk removal company serving Toledo and Northwest Ohio. We operate the website ihaultoledo.pages.dev (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or use our services.

Information We Collect

Information You Provide Directly

When you use our quote request form, call us, or text us, we may collect:

• Name — to address you and identify your quote
• Phone number — to call or text you back with your quote
• Email address — if you provide one for follow-up
• Service details — what type of junk removal or moving you need, your zip code, and any notes or photos you send

This information is provided voluntarily when you request a quote or contact us.

Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information:

• Google Analytics (GA4): We use Google Analytics 4 to understand how visitors use our Site — which pages are visited, how long users stay, and what devices are used. GA4 collects data such as your IP address (anonymized), browser type, device type, screen resolution, pages visited, and referring URL. Google may set cookies on your browser to distinguish users and sessions. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Cloudflare: Our Site is hosted on Cloudflare Pages. Cloudflare may automatically collect basic request data (IP address, browser headers) for security and performance purposes. Cloudflare may set a strictly necessary security cookie (__cf_bm) to protect against automated abuse; this cookie does not track you across websites and expires after 30 minutes of inactivity.

Google Maps

Our Site may embed Google Maps to show our service area. When a Google Maps embed loads, Google may collect information about your device and location in accordance with Google's Privacy Policy.

How We Store Your Information

Quote submissions from our website forms are stored in Cloudflare Workers KV, a cloud-based key-value storage service operated by Cloudflare, Inc. This data is used solely to process your quote request and follow up with you. Data is stored securely and is accessible only to our team.

We do not store payment card information on our Site or servers. Payment for services is handled at the time of service.

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule and provide moving and junk removal services
• Follow up on completed work or estimates
• Send you service confirmations and updates via phone or text
• Understand how visitors use our website so we can improve it
• Protect our Site from abuse and spam
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes. We will never sell your data.

Information Sharing

We may share your information only in the following limited circumstances:

• Service providers: We use Cloudflare (hosting and data storage), Google (analytics and maps), and our self-hosted mail server (for internal SMS notifications of new leads). These providers only access your information as needed to perform services on our behalf.
• Legal requirements: We may disclose information if required by law, court order, or governmental regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your contact information and quote details for as long as needed to provide services and maintain our business relationship, typically no longer than 24 months from your last interaction. You may request deletion of your personal information at any time by contacting us.

Cookies and Tracking

Our Site may use the following cookies and tracking technologies:

• Google Analytics cookies — _ga, _ga_* — used to distinguish users and sessions. These cookies expire after 2 years and 24 hours, respectively.
• Cloudflare security cookie — __cf_bm — a strictly necessary cookie to protect against bots. Expires after 30 minutes of inactivity.

We do not use advertising cookies or retargeting pixels. You can control cookies through your browser settings.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of Google Analytics tracking (via the browser add-on linked above)
• Opt out of any future communications from us

To exercise any of these rights, contact us using the information below. We will respond to your request within 30 days.

Children's Privacy

Our Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our Site is served over HTTPS, and data is stored on Cloudflare's infrastructure with industry-standard security controls. However, no method of internet transmission or electronic storage is 100% secure.

Governing Law

This Privacy Policy is governed by the laws of the State of Ohio. Any disputes arising from this policy shall be resolved in the courts of Lucas County, Ohio.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

I-HAUL JUNK
Toledo, OH
Phone / Text: 567-294-7955